Building great Customer Experiences through a Unified Omnichannel Strategy – Part II
Building Great Customer Experiences through a Unified Omnichannel Strategy -Part II Annick Evenepoel Associate Unlocking the secrets of a unified omnichannel strategy In the first part of this blog we described how omnichannel is about a lot more than just building...
Building great Customer Experiences through a Unified Omnichannel Strategy
Building Great Customer Experiences through a Unified Omnichannel Strategy Annick Evenepoel Associate From multi-channel to omnichannel Realising customer needs and expectations have been rapidly evolving, many organisations have been building out multiple channels to...
6 ways customer experience help you build unique organisational capabilities
6 ways customer experience helps you build unique organisational capabilities Stéphane BeauduinPartner at Minds&More 15 MAY, 2019 I’m on a mission as you can read in my previous two posts to demonstrate the structural impact of Customer Experience. Building...
6 ways Customer Experience helps you better identify and solve customer problems
6 ways Customer Experience helps you better identify and solve customer problems Stéphane Beauduin Partner at Minds&More 30 April 2019 Customer Experience, as described in our previous post, has a much bigger impact than often assumed. The reason why I find is...
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