customer experience Archives - Minds&More

5 simple do’s to give your customers the experience they deserve!

5 simple do’s to give your customers the experience they deserve!

5 simple to do’s to give your customers the experience they deserve! Jan Vernaillen Associate Customer experience, omnichannel, love brand… these are marketing terms that resonate for the moment in every board room. What are the ways to give your customer the best...

Building great Customer Experiences through a Unified Omnichannel Strategy – Part II

Building great Customer Experiences through a Unified Omnichannel Strategy – Part II

Building Great Customer Experiences through a Unified Omnichannel Strategy -Part II Annick Evenepoel Associate Unlocking the secrets of a unified omnichannel strategy In the first part of this blog we described how omnichannel is about a lot more than just building...

Building great Customer Experiences through a Unified Omnichannel Strategy

Building great Customer Experiences through a Unified Omnichannel Strategy

Building Great Customer Experiences through a Unified Omnichannel Strategy Annick Evenepoel Associate From multi-channel to omnichannel Realising customer needs and expectations have been rapidly evolving, many organisations have been building out multiple channels to...

Content strategy in the delight phase

Content strategy in the delight phase

The social media content strategy in the delight phase Coralie Gak Digital Marketing Consultant This is it. The last piece of our three articles about your content strategy based on each flywheel phase. After the attract phase, and the engagement phase, you should now...

6 ways customer experience help you build unique organisational capabilities

6 ways customer experience help you build unique organisational capabilities

6 ways customer experience helps you build unique organisational capabilities Stéphane BeauduinPartner at Minds&More 15 MAY, 2019 I’m on a mission as you can read in my previous two posts to demonstrate the structural impact of Customer Experience. Building...

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