LOW TOUCH WEBINAR • MARKETING

MINDS&MORE LOW TOUCH WEBINAR • MARKETING

27TH NOVEMBER 2020 • 13-14H

WHY PARTICIPATE?

The COVID-19 health crisis pushed many companies for the first time to look at their customer touchpoints at a tactical level to secure Corona proof interactions. However, this is not enough.

They need to take the opportunity to strategically (re)think their end to end customer experience as a way of differentiation. And consequently, they need to capture that unique experience in a  compelling value proposition and setting the right expectations.

WHO SHOULD PARTICIPATE?

CEO’s, CMO’s, CCO or CEXPO • Customer Experience Managers • Marketing, Communication & Brand Management • B2C & B2B

WHAT’S ON THE AGENDA?

  • Low Touch and importance of Experience & Vale Proposition
  • Minds&More Framework for Customer Experience Strategy
  • How to enrich your Value Proposition by integrating experience
  • Make your own Customer Experience Audit

SPEAKERS

Stéphane Beauduin – Partner M&M – Lead M&M Customer Centricity Practice

Our offices:

Headquarter - Park Hill
Jan Emiel Mommaertslaan 16B box 3,
1831 - Diegem - Belgium

Aedimar Business Center
Kalkhoevestraat 10 box 4.2
8790 - Waregem - Belgium

Rue de petit leez, 44
5031 - Gembloux - Belgium

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