MINDS&MORE LOW TOUCH WEBINAR • MARKETING
27TH NOVEMBER 2020 • 13-14H
The COVID-19 health crisis pushed many companies for the first time to look at their customer touchpoints at a tactical level to secure Corona proof interactions. However, this is not enough.
They need to take the opportunity to strategically (re)think their end to end customer experience as a way of differentiation. And consequently, they need to capture that unique experience in a compelling value proposition and setting the right expectations.
WHO SHOULD PARTICIPATE?
CEO’s, CMO’s, CCO or CEXPO • Customer Experience Managers • Marketing, Communication & Brand Management • B2C & B2B
WHAT’S ON THE AGENDA?
- Low Touch and importance of Experience & Vale Proposition
- Minds&More Framework for Customer Experience Strategy
- How to enrich your Value Proposition by integrating experience
- Make your own Customer Experience Audit