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Customer leadership through winning as one

Customer Experience , Other
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In The Customer Leader, Rudy Moenaert and co-author Henry Robben share some essential thoughts on how to behave as a true customer leader. In it, they introduce The Customer Leader Canvas, consisting of four parts – a license, a proposition, the arena and resources – as a practical toolkit to get toward a great organization, … Continued

How To Steer Your Business Forward In Changing Times

Consulting
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Who we are and how we behave has changed drastically. This raises the question for many organizations of what they can undertake to not only safeguard their business, but also to steer it forward… The low touch environment is shaping new customer behavior and challenges forcing companies to reconsider their value proposition. As a natural … Continued